Terms & Conditions
About this document: This document consolidates RAHE Collective’s Website Terms and Conditions of Use and its Event Management Service Terms into a single instrument. Part A sets out the Platform Terms applicable to all users of the website and Client Portal. Part B sets out the Event Management Service Terms applicable to Clients who engage RAHE for event management services. Where a subject is addressed in both Parts, each provision applies within its own context (Platform use versus event services), as indicated in the relevant clause.
PART A – PLATFORM TERMS OF USE
1. Introduction and Acceptance of Terms
Welcome to RAHE Collective (“RAHE”, “we”, “us”, or “our”). These Website Terms and Conditions of Use (“Terms”) govern your access to and use of our website located at www.rahecollective.com and our Client Portal accessible at lounge.rahecollective.com (collectively, the “Platform”).
By accessing, browsing, registering on, or using any part of the Platform, you confirm that you have read, understood, and agree to be legally bound by these Terms, along with our Privacy Policy, which is incorporated herein by reference. If you do not agree to these Terms, you must immediately cease use of the Platform.
These Terms apply to all visitors, registered users, and any other person who accesses or uses the Platform, including:
Clients who engage RAHE for event management, planning, or coordination services;
Executive Partners and service providers who are onboarded onto or interact with the Platform; and
General visitors who browse the Platform without registration.
Certain sections of these Terms apply specifically to Clients or Executive Partners, as indicated. Where you fall into both categories, both sets of provisions will apply to you.
2. Definitions
For the purposes of these Terms, the following definitions apply:
| Term | Meaning |
|---|---|
| “Platform” | The RAHE Collective website at www.rahecollective.com and the Client Portal at lounge.rahecollective.com. |
| “Client” | Any individual, firm, company, or entity that engages RAHE for event management or related services, whether or not a formal Event Management Service Agreement has been executed. |
| “Executive Partner” | Any third-party service provider, contractor, or supplier onboarded, engaged, or associated with RAHE for the purpose of delivering event-related services, including but not limited to caterers, decorators, AV technicians, photographers, entertainers, and logistics providers. |
| “Client Portal” | The password-protected online portal accessible at lounge.rahecollective.com, providing Clients with real-time event timelines, budget tracking, guest management, RSVP tracking, Executive Partner coordination, and other features. |
| “Event” | Any event planned, coordinated, or executed by RAHE on behalf of a Client, including weddings, corporate events, social celebrations, brand activations, and similar engagements. |
| “Services” | All event management, planning, coordination, design, Executive Partner management, and related services offered by RAHE through the Platform. |
| “User Account” | A registered account created on the Platform by a Client or Executive Partner for the purpose of accessing Platform features. |
| “User Content” | Any information, documents, photographs, videos, data, or materials uploaded to, submitted through, or shared via the Platform by any user. |
| “Confidential Information” | All non-public information disclosed through or in connection with the Platform, including event briefs, budgets, guest data, Executive Partner pricing, creative concepts, and business information. |
| “Force Majeure” | Any event beyond the reasonable control of a party including natural disasters, pandemics, acts of government, civil unrest, or any Act of God. |
3. Use of the Platform
3.1 Eligibility
You may use the Platform only if you are: (a) at least 18 years of age; (b) legally competent to enter into a binding contract under the Indian Contract Act, 1872; and (c) not barred from receiving services under applicable law. By using the Platform, you represent and warrant that you satisfy these eligibility criteria.
3.2 Permitted Use
You are permitted to use the Platform solely for lawful purposes and in accordance with these Terms, including:
Browsing information about RAHE’s services, portfolio, and capabilities;
Contacting RAHE regarding event planning inquiries;
Registering and using a User Account as a Client or Executive Partner; and
Uploading, reviewing, and managing Event-related information through the Client Portal.
3.3 Prohibited Activities
You must not use the Platform to:
Violate any applicable law, regulation, or court order;
Impersonate RAHE, its employees, another user, or any other person or entity;
Upload, post, or transmit any content that is unlawful, defamatory, obscene, fraudulent, threatening, or invasive of any third party’s rights;
Introduce any malware, virus, trojan, spyware, or other malicious or harmful code;
Attempt to gain unauthorized access to any part of the Platform, another user’s account, or RAHE’s systems or networks;
Scrape, crawl, or use any automated tool to extract data from the Platform without RAHE’s prior written consent;
Use the Platform to send unsolicited communications (spam) to any person;
Reverse engineer, decompile, or disassemble any portion of the Platform;
Use the Platform for any competitive intelligence purpose or to develop a competing product or service; or
Facilitate or assist any third party to do any of the above.
RAHE reserves the right to investigate suspected violations and take any action it deems appropriate, including suspending or terminating access to the Platform.
4. User Accounts and Registration
Certain features of the Platform, including the Client Portal, require registration. When you register for a User Account, you agree to:
Provide accurate, complete, and current information during registration and to promptly update it if it changes;
Maintain the confidentiality of your login credentials and not share them with any third party;
Accept full responsibility for all activities that occur under your User Account; and
Notify RAHE immediately at hello@rahecollective.com if you suspect any unauthorized use of your account.
RAHE reserves the right to suspend or terminate any User Account at its sole discretion, including where RAHE reasonably believes the account information is inaccurate, that the Terms have been violated, or that continued access poses a risk to the Platform, to RAHE, or to other users.
5. Terms Specific to Clients
This section applies to all Clients who engage RAHE for event management services. By accessing the Client Portal and / or executing an Event Management Service Agreement with RAHE, you additionally agree to the following.
5.1 Client Portal Access and Use
The Client Portal grants Clients access to live event timelines, budget tracking tools, Executive Partner coordination, RSVP management, and communications related to their Event. Access is personal, non-transferable, and limited to the Client’s authorized representatives only.
Clients must not share their Portal login credentials with Executive Partners, venue staff, or any other external party. RAHE is not responsible for any data breach, loss, or misuse arising from a Client sharing their login credentials.
Clients are responsible for ensuring that all information submitted through the Portal, including guest lists, preferences, budgets, and instructions, is accurate, complete, and lawful. RAHE will rely on this information in planning and executing the Event.
The Portal is provided as part of RAHE’s service offering and does not constitute a standalone technology product or service.
5.2 Client Representations and Obligations
By using the Platform and/or engaging RAHE’s services, each Client represents, warrants, and agrees that:
All information, documents, and materials provided to RAHE through the Platform are accurate, complete, and do not infringe the rights of any third party;
The Client has full authority, capacity, and legal right to engage RAHE and to authorize the planned Event;
Any content, performances, or activities specifically requested by the Client for an Event comply with all applicable laws, including the Copyright Act, 1957, the Information Technology Act, 2000, and applicable public performance regulations;
The Client will make payments in accordance with the agreed payment schedule under the Event Management Service Agreement and acknowledges that delays may affect Event execution;
The Client will provide RAHE with timely access to venues and necessary approvals to enable proper setup and execution; and
The Client will designate a single authorized representative as the primary point of contact for all Event-related decisions during the planning and execution process.
5.3 Event Management Service Agreement
All event management engagements are governed by a separate Event Management Service Agreement executed between RAHE and the Client. In the event of any conflict or inconsistency between these Terms and a signed Event Management Service Agreement, the Event Management Service Agreement shall prevail to the extent of the inconsistency for matters specific to that engagement.
5.4 Non-Solicitation of Executive Partners
Clients agree not to directly engage, contract, or solicit any Executive Partner introduced to them by RAHE in connection with any Event, for any event, project, or assignment falling outside the scope of the RAHE-managed engagement, without the prior written consent of RAHE. This restriction applies for a period of twelve (12) months from the conclusion of the last Event managed by RAHE for that Client. Breach of this provision may entitle RAHE to claim damages equivalent to the referral fees or commission RAHE would have earned.
5.5 Photo and Media Usage
RAHE may use event photographs, videos, and related media produced during an Event for its portfolio, website, social media, and marketing purposes, unless the Client provides a written objection to hello@rahecollective.com within 7 (seven) days of the conclusion of the Event. Where the Client consents, RAHE will credit the Client appropriately. RAHE will not disclose the Client’s personal details (name, address, contact information) in public marketing material without the Client’s express written consent.
6. Terms Specific to Executive Partners
This section applies to all Executive Partners who are onboarded, engaged, or registered in connection with RAHE’s events or Platform. By registering on the Platform and/or executing a Executive Partner Contract with RAHE, you additionally agree to the following.
6.1 Executive Partner Registration and Onboarding
Executive Partners seeking to be empanelled with RAHE must provide accurate, complete, and verifiable information about their business, services, licenses, and personnel during registration and onboarding. RAHE reserves the right to verify this information independently.
RAHE may accept or reject any Executive Partner application at its sole discretion. Registration on the Platform does not constitute a guarantee of assignment or work.
Executive Partners must promptly update their registration information if there is any material change in their business, services, licenses, or legal status.
6.2 Executive Partner Representations and Warranties
Each Executive Partner represents, warrants, and agrees on an ongoing basis that:
It holds all valid licenses, registrations, permits, and certifications required to provide its services under applicable Indian law, including but not limited to FSSAI licences (for catering), fire safety clearances, entertainment licences, and municipal permissions, and will maintain these throughout any engagement;
All services, equipment, materials, and personnel deployed at Events will be of professional quality, fit for purpose, safe, and compliant with applicable health, safety, and municipal regulations;
It will maintain adequate insurance coverage including public liability insurance, property damage insurance, and workers compensation insurance for its personnel deployed at Events;
It has full power, authority, and legal capacity to enter into any Executive Partner Contract with RAHE and to perform its obligations thereunder;
It is not subject to any pending insolvency, bankruptcy, or legal proceedings that would impair its ability to perform services; and
It will not sub-contract or assign any Event assignment awarded by RAHE to any third party without RAHE’s prior written consent.
6.3 Confidentiality Obligations of Executive Partners
Executive Partners acknowledge that in the course of their engagement, they may have access to sensitive information including but not limited to: Client identities and contact details, guest lists and attendee data, Event budgets and pricing, Event concepts and creative strategies, and confidential business information of RAHE. Executive Partners agree to:
Hold all such information in strict confidence and not disclose it to any third party;
Use Confidential Information solely for the purpose of performing the services assigned;
Not use the Client’s or RAHE’s branding, event photographs, event concepts, or materials for any portfolio, social media, or promotional purpose without RAHE’s prior written consent; and
Return or destroy all Confidential Information upon completion of the engagement or upon RAHE’s written request.
These confidentiality obligations survive termination of any Executive Partner Contract or engagement with RAHE.
6.4 Performance Standards
Executive Partners are expected to maintain professional performance standards at all times. RAHE may, in its reasonable discretion, remove a Executive Partner from its panel or decline to assign further work if:
An Executive Partner fails to perform services in a professional and workmanlike manner;
An Executive Partner causes disruption, damage, or reputational harm to RAHE or its Clients;
An Executive Partner fails to comply with applicable law, health and safety norms, or venue regulations;
An Executive Partner misrepresents its qualifications, capacity, or licenses; or
An Executive Partner engages in any conduct that violates these Terms or the Executive Partner Contract.
Removal from the Executive Partner panel does not relieve the Executive Partner of obligations under any existing Executive Partner Contract.
6.5 Executive Partner Contract
All event-specific engagements between RAHE and Executive Partners are governed by a separate Executive Partner Contract, which shall be issued for each assignment. In the event of any conflict or inconsistency between these Terms and a signed Executive Partner Contract, the Executive Partner Contract shall prevail to the extent of the inconsistency for matters specific to that engagement.
6.6 Non-Solicitation of Clients
Executive Partners agree not to directly solicit, approach, or engage any Client introduced to them through RAHE, for any event, project, or assignment outside the scope of the RAHE-managed engagement, without the prior written consent of RAHE. This restriction applies for a period of twelve (12) months from the conclusion of the last Event at which the Executive Partner was engaged by RAHE. Breach of this provision may entitle RAHE to seek injunctive relief and/or claim damages.
7. User Content
When you upload, submit, or share any User Content through the Platform (including event briefs, photographs, guest lists, preferences, Executive Partner profiles, portfolios, or other materials), you:
Represent and warrant that you have all necessary rights, licences, and permissions to share that content and to grant RAHE the rights described below;
Grant RAHE a non-exclusive, royalty-free, worldwide licence to use, store, process, reproduce, and display the User Content solely for the purposes of providing the Services and operating the Platform; and
Acknowledge that RAHE may retain User Content as reasonably necessary for record-keeping, legal compliance, or dispute resolution purposes.
RAHE does not claim ownership of your User Content. RAHE will handle User Content in accordance with its Privacy Policy.
You must not upload any User Content that: (a) is unlawful, defamatory, or infringes a third party’s intellectual property or privacy rights; (b) contains personally sensitive information of third parties without their consent; or (c) contains malicious code or software.
8. Intellectual Property (Platform)
8.1 RAHE’s Intellectual Property
All content on the Platform, including but not limited to text, graphics, logos, photographs, videos, design elements, service descriptions, mood boards, planning templates, software, and the Client Portal technology (collectively, “RAHE IP”), is owned by or licensed to RAHE and is protected under applicable intellectual property laws including the Copyright Act, 1957, the Trade Marks Act, 1999, and other applicable Indian and international laws.
No part of the RAHE IP may be copied, reproduced, modified, distributed, transmitted, publicly displayed, publicly performed, published, adapted, or otherwise exploited without the prior written consent of RAHE.
8.2 Limited Licence to Users
RAHE grants you a limited, revocable, non-exclusive, non-transferable, non-sublicensable licence to access and use the Platform and its content solely for the purposes permitted by these Terms. This licence does not include the right to:
Reproduce, resell, or commercially exploit any content on the Platform;
Create derivative works based on RAHE IP; or
Use RAHE’s trademarks, logos, or brand elements for any purpose without prior written consent.
8.3 Event Deliverables (Client-Specific)
All original creative works, event concepts, designs, set layouts, and deliverables specifically prepared and delivered by RAHE for a Client’s Event shall be considered works made for hire under the applicable Event Management Service Agreement, and all rights in such deliverables shall vest in the Client upon full payment. RAHE’s generic methodologies, templates, processes, and know-how remain the exclusive intellectual property of RAHE regardless of any such assignment.
8.4 Event Deliverables (Executive Partner-Specific)
All materials, designs, and deliverables specifically prepared and delivered by an Executive Partner to RAHE under an Executive Partner Contract shall vest in RAHE as its sole and exclusive property, unless otherwise agreed in writing. Executive Partners have no right to use Event-specific deliverables for other clients without RAHE’s prior written consent.
9. Privacy and Data Protection
RAHE is committed to protecting your privacy and the personal data you share with us through the Platform. The collection, use, storage, and disclosure of your personal information is governed by RAHE’s Privacy Policy available at www.rahecollective.com/privacy-policy.html, which is incorporated into these Terms by reference.
In particular:
Clients acknowledge that personal data of Event guests (including names, contact details, dietary preferences, and RSVP information) may be processed through the Platform and agree to obtain all necessary consents from guests prior to submitting their data to RAHE.
Executive Partners acknowledge that their business and personnel information will be processed by RAHE for the purpose of managing event assignments and will be handled in accordance with the Privacy Policy.
RAHE will not sell personal data to third parties. Data will be shared with service providers and Executive Partners only to the extent necessary to provide the Services.
10. Confidentiality (Platform)
All information exchanged between RAHE and users through the Platform, whether relating to Events, budgets, business strategies, creative concepts, pricing, or Client/Executive Partner identities, is Confidential Information. Each party agrees to:
Hold all Confidential Information in strict confidence;
Not disclose Confidential Information to any third party without the other party’s prior written consent, except as required by law; and
Use Confidential Information solely for the purposes contemplated by these Terms or any applicable contract.
If any party is required by law to disclose Confidential Information, it must promptly notify the other party and cooperate to seek a protective order or other appropriate remedy.
This obligation of confidentiality survives termination of a user’s registration or engagement with RAHE for a period of three (3) years.
11. Disclaimers
The Platform and its content are provided on an “as is” and “as available” basis. To the maximum extent permitted by applicable law, RAHE disclaims all representations and warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, accuracy, or non-infringement.
In particular, RAHE does not warrant or represent that:
The Platform will be uninterrupted, error-free, or free of viruses or other harmful components;
Any information on the Platform is complete, accurate, or current;
The Platform will meet your requirements or expectations; or
Defects in the Platform will be corrected within any specific time frame.
RAHE shall not be liable for any disruption to the Platform arising from circumstances beyond its control, including third-party service provider outages, internet connectivity failures, or Force Majeure events.
12. Limitation of Liability (Platform)
To the fullest extent permitted by applicable law:
RAHE’s total aggregate liability to any user arising out of or in connection with the use of the Platform (as distinct from liability under an Event Management Service Agreement or Executive Partner Contract) shall not exceed INR 10,000 (Indian Rupees Ten Thousand only);
RAHE shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of data, loss of revenue, loss of business, or loss of goodwill, even if RAHE has been advised of the possibility of such damages; and
RAHE shall not be liable for any loss or damage caused by the acts or omissions of third parties, including Executive Partners, Executive Partners of third-party platforms, or internet service providers.
Nothing in these Terms limits RAHE’s liability for fraud, wilful misconduct, or death or personal injury caused by RAHE’s negligence.
Note: Liability for event management services specifically is governed by the applicable event management service agreement or Executive Partner contract, not these website terms.
13. Indemnification (Platform)
You agree to fully indemnify, defend, and hold harmless RAHE, its directors, officers, employees, agents, and representatives from and against any and all claims, demands, losses, liabilities, damages, costs, and expenses (including reasonable legal fees) arising out of or related to:
Your violation of these Terms;
Your User Content or any information submitted by you through the Platform;
Your violation of any applicable law, regulation, or third-party right;
Any misrepresentation made by you to RAHE or to any third party in connection with your use of the Platform; or
Any dispute between you and another user of the Platform.
14. Third-Party Links and Services
The Platform may contain links to third-party websites or services that are not owned or controlled by RAHE, including venue partner websites, Executive Partner portfolios, social media platforms, and payment gateways. RAHE has no control over and assumes no responsibility for the content, privacy policies, or practices of any third-party websites or services. You access such links at your own risk.
The inclusion of any third-party link on the Platform does not imply endorsement, sponsorship, or partnership by RAHE.
15. Payments and Transactions
Where the Platform facilitates payment transactions between Clients and RAHE, the following apply:
All payments are processed through secure payment gateways. RAHE does not store your complete financial or banking credentials.
All amounts displayed are in Indian Rupees (INR) unless otherwise stated.
Applicable GST and other statutory taxes will be charged in addition to any quoted fees.
Payment disputes must be raised in writing to hello@rahecollective.com within 7 (seven) days of the relevant transaction. Disputes raised after this period may not be entertained.
Any payment obligations and refund entitlements specific to an event engagement are governed by the applicable Event Management Service Agreement, not these Terms.
The Payment terms shall be governed by the Payment Policy present at www.rahecollective.com/payment-policy.
16. Suspension, Termination, and Account Deactivation (Platform)
16.1 Termination by You
You may terminate your User Account at any time by sending a written request to hello@rahecollective.com. Termination of your account does not affect any outstanding obligations under a subsisting Event Management Service Agreement or Executive Partner Contract.
16.2 Termination by RAHE
RAHE may suspend or terminate your access to the Platform, with or without notice, if:
You breach any provision of these Terms;
RAHE has reason to believe your use of the Platform is fraudulent, abusive, or harmful;
An Executive Partner’s panel registration is withdrawn;
You become insolvent or subject to insolvency proceedings; or
Continued access poses a legal or security risk to RAHE or other users.
16.3 Effect of Termination
Upon termination: (a) your licence to use the Platform immediately ceases; (b) RAHE may delete your User Account and associated data, subject to legal retention requirements; and (c) provisions of these Terms that by their nature should survive will continue in force, including confidentiality, intellectual property, indemnification, and dispute resolution.
17. Dispute Resolution (Platform)
17.1 Informal Resolution
Before initiating any formal legal proceedings, any party with a dispute is required to provide written notice to the other party describing the nature of the dispute in reasonable detail. The parties shall use good faith efforts to resolve the dispute within 30 (thirty) days of such notice through direct negotiation.
17.2 Arbitration
If the dispute cannot be resolved informally, it shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996 (as amended). The arbitration shall be conducted under the aegis of the Indian Council of Arbitration (ICA), New Delhi, with the following parameters:
Seat and venue of arbitration: New Delhi, India
Language: English
Number of arbitrators: One (1) sole arbitrator, to be mutually appointed by the parties. Failing agreement within 15 days, the arbitrator shall be appointed by the ICA.
17.3 Jurisdiction
Subject to the arbitration clause above, the courts at New Delhi, India shall have exclusive jurisdiction over any dispute arising out of or in connection with these Terms or the use of the Platform.
17.4 Governing Law
These Terms and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws of India.
18. General Provisions (Platform)
18.1 Amendments
RAHE reserves the right to amend these Terms at any time. Where changes are material, RAHE will provide at least 14 (fourteen) days’ advance notice by posting the updated Terms on the Platform and sending a notification to registered users. Your continued use of the Platform after the effective date of the updated Terms constitutes your acceptance of the revised Terms. If you do not agree to the amended Terms, you must cease using the Platform.
18.2 Severability
If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.
18.3 Waiver
No failure or delay by RAHE in exercising any right, power, or remedy under these Terms shall operate as a waiver of that right. A waiver in one instance does not constitute a waiver of any future occurrence.
18.4 Entire Agreement
These Terms, together with RAHE’s Privacy Policy and any applicable Event Management Service Agreement or Executive Partner Contract, constitute the entire agreement between you and RAHE with respect to the Platform, and supersede all prior or contemporaneous communications, representations, or agreements relating to the same subject matter.
18.5 No Agency or Partnership
Nothing in these Terms creates, or shall be construed as creating, any agency, joint venture, partnership, or employment relationship between you and RAHE. Executive Partners are independent contractors at all times.
18.6 Assignment
You may not assign or transfer your rights or obligations under these Terms without RAHE’s prior written consent. RAHE may assign its rights and obligations hereunder, including in connection with a merger, acquisition, or sale of all or substantially all of its assets, provided that the assignee assumes RAHE’s obligations under these Terms.
18.7 Force Majeure
RAHE shall not be liable for any failure or delay in the operation of the Platform arising from Force Majeure circumstances. RAHE will use reasonable endeavours to minimise disruption and restore service as soon as practicable.
18.8 Contact and Notices
All notices, complaints, or communications to RAHE under these Terms must be sent in writing to:
RAHE Collective
HQ27, B-660, Sector 27, Gurgaon, Haryana - 122009
Email: hello@rahecollective.com
Phone: +91-8299448928
19. Acknowledgement
BY ACCESSING OR USING THE PLATFORM, YOU ACKNOWLEDGE THAT YOU HAVE READ THESE TERMS IN FULL, UNDERSTAND THEIR CONTENT, AND AGREE TO BE LEGALLY BOUND BY THEM.
If you are accessing the Platform on behalf of a company, firm, or other legal entity, you represent that you have the authority to bind that entity to these Terms, and the word “you” in these Terms refers to that entity.
PART B – EVENT MANAGEMENT SERVICE TERMS
This Part B sets out the terms and conditions governing the event management services provided by RAHE Collective (the “Company” or “Event Manager”) to a Client who engages the Company for the planning, coordination, and execution of an Event. These terms apply to each such engagement and operate together with the Platform Terms in Part A. The specific commercial particulars of an engagement (event details, fees, payment schedule, schedules, and signatures) are recorded in the separate Event Management Service Agreement executed between the Company and the Client.
20. Definitions and Interpretation (Services)
“Event” means the event described in Schedule A annexed hereto.
“Services” means all event management services as described in Statement of Work annexed hereto.
“Venue” means the location specified in Schedule A where the Event shall take place.
“Total Consideration” means the total agreed fee as specified in Clause 4 and Schedule C.
“Force Majeure” means any event beyond the reasonable control of either Party, including but not limited to natural disasters, epidemics, pandemics, government orders, curfew, bandh, riots, civil unrest, war, terrorism, fire, flood, earthquake, or any Act of God.
“Deliverables” means all outputs, materials, and services to be delivered by the Company as specified in Schedule B.
21. Scope of Services
The Company shall provide the following services (as further detailed in SOW):
Event Conceptualization and Planning - Theme design, mood boards, creative direction, and overall event flow planning.
Venue Management - Venue identification, site inspection, booking coordination, liaison with venue authorities, layout design, and on-ground setup.
Executive Partner Coordination - Sourcing, negotiating, and managing all third-party Executive Partners including:
Master of Ceremonies
Catering and food & beverage services
Decor, floral arrangements, and lighting
Sound, audio-visual, and stage equipment
Photography and videography
Entertainment, artists, and performers
Printing and stationery (invitations, banners, standees)
Transportation and logistics
Accommodation arrangements for guests
Guest Management - RSVP tracking, guest list coordination, seating arrangements, hospitality coordination, and on-site guest reception.
Event Execution - Day-of coordination, timeline management, crew supervision, troubleshooting, and on-ground management.
Post-Event Services - Venue clearance, Executive Partner settlement coordination, delivery of photographs/videos within the agreed timeline, and feedback documentation.
Any services not explicitly mentioned SOW shall be outside the scope of this Agreement and shall require a separate written addendum with additional charges, if applicable.
22. Obligations of the Company
The Company shall:
Execute the Event with professional diligence, skill, and care in accordance with the agreed specifications.
Deploy adequate and trained personnel for the Event.
Ensure all Executive Partners and sub-contractors engaged by the Company comply with applicable Indian laws, including but not limited to FSSAI regulations (for catering), fire safety norms, noise pollution regulations under the Environment Protection Act, 1986, and local municipal laws.
Obtain all necessary permissions, licences, and NOCs required for the Event required under local laws.
Provide a dedicated Event Coordinator / Point of Contact for the Client throughout the engagement.
Ensure timely setup and breakdown of the Event as per the agreed timeline.
Maintain confidentiality of the Client’s personal and event-related information.
23. Obligations of the Client
The Client shall:
Provide timely and accurate information as required by the Company for the planning and execution of the Event.
Make payments strictly as per the schedule set out in Clause 4.
Provide necessary access to the Venue at the agreed setup time for the Company and its Executive Partners.
Ensure that any entertainment, content, or activities requested by the Client do not violate any law, including the Copyright Act, 1957, the Information Technology Act, 2000, or any other applicable legislation.
Obtain any permissions or consents specifically related to the Venue that are the responsibility of the Venue owner/booker (if the Venue is booked by the Client directly).
Designate an authorized representative to take decisions on behalf of the Client during the Event.
Not directly engage or interfere with the Company’s Executive Partners, sub-contractors, or crew members during or after the Event without the Company’s written consent.
24. Intellectual Property (Services)
All creative concepts including but not limited to designs, presentations, mood boards, and proprietary event formats developed by the Company shall remain the intellectual property of the Company.
The Client shall have a non-exclusive, non-transferable licence to use event photographs, videos, and related materials for personal use.
The Company reserves the right to use Event photographs and videos for its portfolio, marketing, and promotional purposes, unless the Client provides a written objection within 7 days of the Event.
25. Cancellation and Refund Policy
The terms of Cancellation and Refund shall be governed by the Payment Policy present at www.rahecollective.com/payment-policy.
26. Liability and Indemnification (Services)
26.1 Limitation of Liability
The Company’s total aggregate liability to the Client under or in connection with this Agreement, whether arising in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the total consideration actually received by the Company from the Client under this Agreement prior to the event giving rise to the claim.
26.2 Exclusion of Liability
To the maximum extent permitted by applicable law, the Company shall have no liability whatsoever for:
Any loss, theft, or damage to personal property, belongings, or effects of the Client or any guest attending the event, regardless of how such loss or damage arises
Any personal injury, illness, or death suffered by any guest arising from or attributable to that guest’s own negligence, reckless conduct, or failure to follow reasonable safety instructions
Any delay, non-performance, or failure caused by third-party Executive Partners, suppliers, or service providers where such delay or failure is beyond the Company’s reasonable control, provided the Company has taken reasonable steps to mitigate the impact
Any indirect, consequential, incidental, special, or punitive damages, including but not limited to loss of profit, loss of revenue, loss of business opportunity, loss of goodwill, or loss of anticipated savings, even if the Company has been advised of the possibility of such damages
26.3 Client Indemnification
The Client shall fully indemnify, defend, and hold harmless the Company, its directors, officers, employees, agents, and subcontractors from and against any and all claims, demands, actions, proceedings, losses, damages, liabilities, costs, and expenses (including reasonable legal fees on a full indemnity basis) arising out of or in connection with:
Any content, performances, materials, or activities specifically requested, directed, or approved by the Client, including any third-party intellectual property infringement arising therefrom
Any act, omission, or breach of applicable law, regulation, or statute by the Client or any of the Client’s guests, invitees, or agents during or in connection with the event
Any misrepresentation, inaccuracy, omission, or misleading statement in any information, documentation, or instructions provided by the Client to the Company, upon which the Company has reasonably relied
This indemnity shall survive the termination or expiry of this Agreement.
26.4 Company Indemnification
The Company shall fully indemnify, defend, and hold harmless the Client, its directors, officers, and employees from and against any and all claims, demands, actions, proceedings, losses, damages, liabilities, costs, and expenses (including reasonable legal fees) arising directly out of or in connection with:
Any negligent act or omission, wilful misconduct, or fraud on the part of the Company, its employees, agents, or subcontractors in connection with the performance of this Agreement
Any failure by the Company to comply with applicable laws, regulations, licenses, or statutory obligations relevant to the services provided under this Agreement
Any material breach of this Agreement by the Company, including failure to deliver services as contractually agreed
This indemnity shall survive the termination or expiry of this Agreement and shall not be subject to the aggregate liability cap set out in Clause 1.1 where the claim arises from fraud or wilful misconduct by the Company.
27. Force Majeure (Services)
Neither Party shall be liable for any failure or delay in performing its obligations under this Agreement other than the obligation to pay the money, to the extent that such failure or delay is caused by a Force Majeure Event, provided that the affected Party: (i) notifies the other Party in writing within 48 hours of such Force Majeure Event; (ii) uses reasonable endeavours to mitigate the effects of and overcome the Force Majeure Event; and (iii) resumes performance as soon as reasonably practicable.
If a Force Majeure event continues for more than 30 days, either party may terminate this Agreement by written notice.
In case of termination due to Force Majeure, the Company shall refund all amounts received after deducting actual, verifiable costs already incurred, both Parties shall provide documentary evidence of costs incurred and settlement shall be completed within 30 days of termination.
28. Confidentiality (Services)
Both the Company and the Client agree that due regard shall be given to the confidentiality of the information which may come their way in the dealings under this Agreement. The terms of this Agreement and the information shared under this Agreement are confidential information.
No information, shall be disclosed by either Party without the prior written consent of the other Party, except as required by law or to comply with any regulatory or similar requirement. If either Party is required to disclose any confidential information of the other Party under law, the party so required shall notify the other Party immediately and shall co-operate in seeking a reasonable protective order.
The Confidentiality clauses shall not apply to information which is (i) in the public domain, (ii) already known to the recipient and the recipient can show that it was in possession of such information prior to receipt of such information from the disclosing Party, (iii) developed independently by the recipient without the benefit of any confidential information of the disclosing party, (iv) received from a third party without similar restriction and without breach of this Agreement or a similar agreement, or (v) the information is disclosed to the receiving Party after the disclosing Party’s receipt of the receiving Party’s written notice that it will not accept further disclosures of confidential information.
This clause shall survive any termination or expiration of this Agreement.
The Parties agree that the disclosure of any of the foregoing Confidential Information by either Party shall give rise to irreparable injury to the owner of the Confidential Information, inadequately compensable in monetary damages. Accordingly, the non-disclosing Party may seek and obtain injunctive relief against the breach or threatened breach of the foregoing undertakings, in addition to any other legal remedies which may be available.
29. Warranties and Representations
29.1 Warranties by the Company
The Company represents and warrants to the Client that:
It is a duly registered entity under applicable Indian law and has full power, authority, and legal capacity to enter into and perform its obligations under this Agreement.
The Services shall be performed with reasonable skill, care, and diligence in accordance with generally accepted standards of the event management industry in India.
All personnel deployed by the Company shall be adequately trained, qualified, and competent to perform the tasks assigned to them.
All Executive Partners, sub-contractors, and service providers engaged by the Company shall hold valid licences, registrations, and permits as required under applicable law, including but not limited to FSSAI licences (for catering), fire safety clearances, and municipal permissions.
All food and beverage services arranged by the Company shall comply with the Food Safety and Standards Act, 2006 and applicable FSSAI regulations, including hygiene, safety, and quality standards.
All equipment, materials, and installations provided or arranged by the Company shall be in safe, functional, and serviceable condition, and shall comply with applicable safety standards and regulations.
The Services and Deliverables provided by the Company shall not infringe upon any third-party intellectual property rights, and the Company shall make sure that the Executive Partners have obtained all necessary licences and permissions for any copyrighted music, performances, content, or materials used in the Event.
The Company is not subject to any pending or threatened litigation, arbitration, or regulatory proceeding that would materially impair its ability to perform its obligations under this Agreement.
29.2 Warranties by the Client
The Client represents and warrants to the Company that:
The Client has full power, authority, and legal capacity to enter into this Agreement and to authorise the Event as described herein.
All information, documents, materials, and instructions provided by the Client to the Company are accurate, complete, and not misleading, and the Client shall promptly notify the Company of any changes thereto.
The Client has obtained, or shall obtain prior to the Event, all necessary consents, approvals, and permissions from the Venue owner, local authorities, residential welfare associations, or any other relevant body, to the extent such permissions are the Client’s responsibility under this Agreement.
The Event, and any content, performances, or activities specifically requested or directed by the Client, shall not violate any applicable law, regulation, or the rights of any third party.
The Client is not subject to any legal restriction, court order, or contractual obligation that would prevent or impair the Client’s ability to perform its obligations under this Agreement.
29.3 Remedies for Breach of Warranty
If any warranty given by a Party under this Clause is found to be untrue, inaccurate, or misleading in any material respect, the non-breaching Party shall be entitled to claim damages for any direct loss suffered as a result of such breach, without prejudice to any other rights or remedies available under this Agreement or at law.
No warranty under this Clause shall be deemed waived by reason of the other Party’s failure to discover the breach at the time of performance or acceptance of the Services.
30. Dispute Resolution (Services)
The parties shall first attempt to resolve any dispute arising out of or in connection with this Agreement through mutual negotiation within 30 days of written notice of the dispute.
If the Parties fail to amicably settle the dispute, then it shall be referred to and finally resolved by arbitration in accordance with the Arbitration and Conciliation Act, 1996 (as amended). Seat of Arbitration shall be New Delhi, India and it should be conducted in English.
Subject to the above, the courts at New Delhi shall have exclusive jurisdiction.
31. Termination (Services)
Either party may terminate this Agreement, by mutual written consent, for material breach by the other party, if such breach is not cured within 15 days of written notice or due to Force Majeure as per Clause 10.
Upon termination, the Company shall deliver all work completed up to the date of termination and the financial settlement shall be completed within 30 days. All confidentiality obligations shall survive termination.
32. General Provisions (Services)
Entire Agreement: This Agreement, along with its Schedules, constitutes the entire agreement between the parties and supersedes all prior discussions, negotiations, and agreements.
Amendment: No modification or amendment shall be valid unless made in writing and signed by both parties.
Severability: If any provision of this Agreement is held invalid or unenforceable, the remaining provisions shall continue in full force and effect.
Waiver: No failure or delay by either party in exercising any right shall operate as a waiver thereof.
Assignment: Neither party may assign its rights or obligations under this Agreement without the prior written consent of the other party.
Notices: All notices shall be in writing and sent to the addresses mentioned above via registered post, courier, or email (with read receipt).
Governing Law: This Agreement shall be governed by and construed in accordance with the laws of India.