Payment Policy
This policy sets out how fees are charged and paid, and how cancellations and refunds are handled, for event management services provided by RAHÉ Collective Private Limited (“the Company”, “we”, “us”) to a client (“the Client”, “you”). It forms part of, and must be read with, the signed Scope of Work (“SOW”) and is subject to the Master Terms and Conditions present at www.rahecollective.com/terms. Where there is a conflict, the signed agreement prevails.
A. Payment Policy
Total Fee. The total professional fee for the engagement (the “Total Fee”) is the amount stated in the signed SOW. All percentages in the schedule below are calculated on the Total Fee.
Consultation Fees. Consultation Fees of Rs. 25,000 in case of weddings and Rs. 10,000 in case of other events is payable before the discovery call to confirm and hold the engagement. This amount is separate from, and is not credited towards, the Total Fee. It is non-refundable in all cases, including if the SOW is not signed or the engagement does not proceed.
Payment Schedule. After the Consultation Fees, the Total Fee is payable in the following stages:
| Stage | Trigger | Amount |
|---|---|---|
| 1 | Discovery Fee | Rs. 25,000 for weddings and Rs. 10,000 for other events (non-refundable) |
| 2 | On sign-off of the SOW | 10% of Total Fee |
| 3 | After completion of the venue recce | 20% of Total Fee |
| 4 | Once catering, décor, and invitations are all finalized, or 20 days before the event, whichever comes first. | 50% of Total Fee |
| 5 | No later than 7 days before the event week begins | 20% of Total Fee |
Stages 1 to 4 together equal 100% of the Total Fee.
Vendor and third-party costs. Costs payable to venues, vendors and third parties (e.g. caterers, décor, talent) are separate from the Total Fee unless the SOW states otherwise. Such costs will be mutually agreed at the time of Vendor finalization and will be invoiced to the Client as per actuals in accordance with the payments terms and schedule of the respective Vendor. The Company will settle the payments on the Client’s behalf, with the Vendors after receipt of the same from the Client.
Taxes. All amounts are exclusive of GST and other applicable taxes, which will be charged additionally at the prevailing rate.
Invoices and due dates. Each stage payment is due against an invoice and is payable within 3 working days of the trigger event. Work on the next stage will not begin until the previous stage payment is received.
Late payment. If a payment is not received by its due date, the Company may pause all work and suspend vendor confirmations. Delays caused by late payment are at the Client’s risk, including any resulting loss of dates, rates or vendor availability. Interest of __% per month may apply to overdue amounts.
Mode of payment. Payments are made by bank transfer / cheque / UPI to the account notified by the Company. Payment is treated as received only on credit to the Company’s account. Upon receiving, the Company shall provide the Client with payment confirmation via email.
B. Cancellation & Refund Policy
Non-refundable amounts. Regardless of when a cancellation occurs, the following are non-refundable: (a) the Rs. 25,000 in case of weddings and Rs. 10,000 in case of other events Consultation Fees; (b) all amounts already paid or committed by the Company to venues, vendors and third parties; and (c) fees for work already performed.
How a cancellation is made. A cancellation is effective only when given in writing. The cancellation date is the date the Company receives the written notice, and refund tiers are applied with reference to that date.
Postponement / rescheduling. The Client may postpone the Event on one (1) occasion, subject to the availability of the Company and the relevant vendors. A rescheduling fee may apply, calculated on the basis of work completed to date and any additional effort required to accommodate the revised Event date. Any increase in venue, vendor, or other third-party costs arising from the postponement shall be borne by the Client.
Amounts already paid to the Company shall be carried forward and applied toward the rescheduled Event. However, the transferability of amounts paid or committed to venues, vendors, or other third-party service providers is governed by the applicable vendor contracts and policies, and accordingly cannot be guaranteed by the Company.
If the Event is not rescheduled and held within six (6) months of the original Event date, it shall be deemed cancelled and treated in accordance with the cancellation provisions set forth in Clause 2..
Cancellation by the Company. If the Company cancels for reasons within its control (other than the Client’s breach or non-payment), the Company will refund all eligible amounts paid, less amounts already committed to vendors that cannot be recovered. The Company’s liability for such cancellation is limited to the amounts paid by the Client under this engagement.
Force majeure. Neither party is liable for delay or cancellation caused by events beyond reasonable control (e.g. natural disasters, government orders, strikes, pandemics). In such cases the parties will first attempt to reschedule. If rescheduling is not possible, amounts already committed to vendors remain non-refundable, and the balance is dealt with as agreed in writing between the parties.
Disputes. Any dispute under this policy is governed by the law of India and is subject to (arbitration / the courts at New Delhi, India) as set out in the signed agreement.
Acknowledged and accepted by the Client.